Frequently Asked Questions


Do I have to be a member to attend Alfesta?

Due to pesky stuff like insurance, we require the person making the booking to be a financial member of an Alfa Romeo Owners Club (AROC).

You don't  have to be an Australian AROC member of course; we frequently welcome overseas AROC members to Alfesta, just as Australian Alfisti are warmly welcomed at overseas events.

Do I have to attend all Alfesta events?

Alfesta is primarily organised, packaged and priced with "in-house" attendees in mind - that is, people who are staying at the nominated accomodation and attending all events.

That said, we will be trying to provide opportunities for any Club member who wishes to attend selected events as a "Day Visitor". Some venues and events we have booked for Alfesta, however, will have limits on the number of people they can handle, so untill all in-house bookings are finalised, we will not know how many places will be available for "Day Visitors".

As soon as we do know, we will post details and pricing on this website. Check out the process for making an Alfesta "Day Visitor" booking.

Do I have to make a booking online?

Certainly not. While we really hope you prefer this method, if you want to keep to the old "paper-based" method, that's fine too.

You simply download the booking form, print it out, and send it to us as you normally would.

We have tried to make the online booking as simple as possible, but if you have any questions, please don't hesitate to contact us; that's why we're here!

Can I pay make payment online?

Yes... and no.

You need to pay AROCA Queensland for your Alfesta Activtiy Package, but you pay the hotel directly for your Accommodation Package.

So, if you are familiar with internet banking, you can make a direct deposit from your bank account into the Club's bank account for you Activity Package.

AROCA Queensland doesn't have a facility to accept credit card payments. The added complexity and cost outweighed the benefits of providing this functionality for the relatively small number of transactions we would receive.

The hotel may have a number of ways you can make payment for your Accommodation Package.

I've paid for my booking but it doesn't show on my booking status!

Yes, it's true: Alfa owners are passionate, loyal, fun-loving, energetic and... impatient.

Behind this website are some human Alfesta organisers still having to do a few things manually, such as wait for payments to show up in the Club bank account, get cheques cleared and then update the website.

We process things as quickly as possible, and try to ensure the current online status of a booking reflects reality, but sometimes there's a bit of a lag.

Of course if you really do think something has gone astray, please don't hesitate to contact us immediately so we can look into it and sort things out. Better to be safe than sorry!

I have to cancel my Alfesta booking!

We're sorry to hear that. No problem, simply contact us to arrange cancellation and any refund of your Alfesta Activity Package fees.

You will need to contact the hotel directly to cancel your accommodation and seek a refund for that.

If you have to cancel your Alfesta booking before December 31 2019, we will automatically refund everything you have paid us to date, minus any direct and specific costs we have incurred. If pre-booked activities charge a cancellation fee, we will need to deduct that from any potential refund.

We won't deduct anything we don't have to!

After December 2019, we will have made final payments to some venues and have fully paid for non-returnable merchandise. If you cancel after this time, the amount able to be refunded will be much less.

What is the age limit to be considered a "child"?

This is something that often differs, depending on where you go. It can be as high as 16 years old or as low as 11 years old.

For Alfesta, we define a "child" as being 12 years old or younger at the time of Alfesta because that is the age limit at which the accommodation venue and restaurants offer discounts. Where something is included in your Alfesta package, that definition applies with regard to the rates charged for you package.

What you need to keep in mind, however, is that if you visit somewhere in your own time, they may charge full adult rate for your Alfesta "child".

Also, if you have a precocious 12 year old who objects to being classified as a "child", we can't help you there; you're on your own!

Is there covered parking available for my Alfa?

Complimentary parking (1 car space per booking) is avilable for in-house Alfesta attendees in the hotel car park, accessed by a boom gate. Unfortunately, the car park is not covered.